Refund Policy
At Fictivebox Media Pvt Ltd, we strive to deliver exceptional IT and Digital Marketing services to our clients worldwide. While we endeavor to meet and exceed your expectations, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below for more information:
1.Eligibility for Refund:
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Refunds are only considered under exceptional circumstances and are subject to the terms outlined in the service agreement between Fictivebox Media Pvt Ltd and the client.
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Clients must adhere to any cancellation fees or penalties specified in the service agreement.
2.Refund Process:
To request a refund, clients must submit a formal refund request in writing to Fictivebox Media Pvt Ltd's customer support team at [email protected] or by calling +91 9311957069
The refund request will be reviewed by our team, and eligibility will be determined based on the terms outlined in the service agreement.
If the refund request is approved, Fictivebox Media Pvt Ltd will process the refund within a reasonable timeframe, deducting any applicable cancellation fees specified in the agreement.
3.Non-Refundable Items:
Certain fees and expenses are non-refundable, including but not limited to:
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Any third-party costs incurred by Fictivebox Media Pvt Ltd on behalf of the client.
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Any fees associated with domain registration, hosting, or other third-party services.
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Any work completed by Fictivebox Media Pvt Ltd up to the point of the refund request.
4.Dispute Resolution:
In the event of a dispute regarding a refund request, Fictivebox and the client agree to engage in good-faith negotiations to resolve the issue.
If a satisfactory resolution cannot be reached, either party may pursue further dispute resolution options as outlined in the agreement between Fictivebox and the client.
5.Changes to Refund Policy:
Fictivebox reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on the Fictivebox website.
Note: Clients engaging with Fictivebox services agree to abide by the terms and conditions outlined in this refund policy. Should you have any questions or require further clarification, please do not hesitate to contact our customer support team at [email protected] or +91 9311957069 for assistance.
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