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FictiveBox
AI & ML EngineeringSolution

Enterprise RAG Copilot

Grounded GenAI copilots over manuals, contracts and CMMS with evaluation harnesses and PII safeguards.

Problem

What we are solving

Knowledge is scattered across SharePoint, Confluence, ticket systems and PDFs. Generic chatbots hallucinate, leak PII and erode trust on the first wrong answer to a regulated question.

Solution

How it works

A retrieval pipeline built on tenant-isolated vector indexes, hybrid BM25 + embeddings retrieval, response evaluation harnesses and PII redaction at ingest. Grounded answers cite the exact paragraph and section, with full audit trail per query.

Use Cases

Where it ships

Customer Support

Agent assist over 14,000 internal documents with grounded answers and reduced handle time.

Field Service

Technician copilot over equipment manuals and CMMS history accessible from a tablet on the depot floor.

Legal & Compliance

Contract and policy Q&A with clause-level citations for in-house counsel and procurement.

Stack

Tech stack

LangChainpgvectorOpenSearchFastAPIRagasOpenTelemetryAzure OpenAI
What you get

Engagement deliverables

Architecture and reference implementation tailored to your environment
Integration into your existing systems of record and action
Production hardening: observability, SLOs, runbooks and on-call
Knowledge transfer and optional managed operations

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